At the latest What’s Next with AWS event, AWS CEO Matt Garman, SVP of Amazon Applied AI Solutions Colleen Aubrey, CMO Julia White, and leaders from OpenAI gathered to showcase how artificial intelligence agents are reshaping business operations. Here’s a deep dive into the most significant announcements from the session.
Amazon Quick: A New AI Assistant for Work
Amazon Quick is an intelligent work companion that connects to your existing tools, learns your priorities, and takes action on your behalf. Starting today, users can access a dedicated desktop app, choose from free or paid plans, generate visual content directly in chat, and integrate with more applications than ever.
Desktop App (Preview)
The new desktop application allows you to create a personalized experience by maintaining access to your local files, calendar, and communications—all without opening a browser. This ensures seamless workflow continuity and enhanced productivity.
Free and Plus Pricing Plans
Sign up in minutes using your personal email or existing credentials from Google, Apple, GitHub, or Amazon—no AWS account needed. The tiered plans (Free and Plus) make it easy to start with basic capabilities and upgrade as your needs grow.
Generate Visual Assets on the Fly
Available immediately, Quick now lets you produce polished documents, presentations, infographics, and images directly from the chat interface. No design skills or hours of formatting required—just describe what you need, and Quick handles the rest.
Easily Connect to More Apps
Quick expands its native integrations to include Google Workspace, Zoom, Airtable, Dropbox, and Microsoft Teams. This broader connectivity ensures your AI assistant works wherever your data lives.
Build Custom Apps (Preview)
Using natural language, you can create intelligent applications, dashboards, and web pages deeply connected to your business operations. Quick transforms simple instructions into functional tools, democratizing app development within organizations.
For more details, visit the official About Amazon News post.
Amazon Connect: From Single Product to Agentic AI Suite
Amazon Connect evolves from a single contact center product into a set of four agentic AI solutions designed to integrate within your existing workflows: Decisions (supply chain), Talent (hiring), Customer (customer experience), and Health (health care).
Amazon Connect Decisions
A supply chain planning and intelligence solution that shifts teams from crisis management to proactive planning. AI teammates—combining 30 years of Amazon operational science with over 25 specialized supply chain tools—adapt to your business, learn from your team, and continuously improve operations.
Amazon Connect Talent (Preview)
An agentic AI hiring solution for talent acquisition leaders managing scaled recruitment. It delivers AI-led interviews, science-based assessments, and consistent evaluation, helping recruiters hire high-quality candidates faster while offering applicants a flexible interview experience that reduces human biases.
Amazon Connect Customer
Previously known simply as Amazon Connect, this solution delivers intelligent, personalized customer experiences across voice, chat, and digital channels. New configuration capabilities enable organizations to set up conversational AI in weeks (not months) and customize experiences without technical expertise.
Amazon Connect Health
This dedicated solution brings agentic AI to health care workflows, such as patient engagement, appointment scheduling, and clinical support. It aims to reduce administrative burden and improve outcomes through intelligent automation tailored to the health sector.
Together, these announcements signal a major leap in how businesses can leverage agentic AI—not just as standalone tools, but as integrated, proactive partners that enhance decision-making, hiring, customer relationships, and health care delivery. As AWS continues to embed intelligence into its services, the vision of a truly agentic enterprise becomes increasingly tangible.